As A Part Of Effective Communication, Listening
The only certain approach to guarantee a good communication process is to listen effectively. In professional settings, especially in commercial businesses, effective listening is crucial since these organizations depend on the information offered to enhance their service delivery. The practice of active listening is described in this article, along with how professional institutions have benefited from it.
The phases of active listening are what make it effective. The initial step of hearing includes responding to the input, which causes the brain cells to become aware of the stimulus (Berger, 2008). The listener then attempts to evaluate the communication they have just heard. The process of active listening is finished when the listener reacts after a successful evaluation. Successful communication is ensured through effective listening, which is crucial in the corporate environment.
A company may obtain information that is necessary for making choices that will have an impact on the business by listening effectively. Customers’ comments and grievances serve as instruments for improving businesses (Braithwaite, 2008). Additionally, it offers a practical means of resolving conflicts between employees, customers, and the employees themselves, facilitating the smooth operation of the business. Similar to that, it increases client confidence and motivation since they will feel well-cared for and hence happy.
Therefore, it is important to make an effort to listen well. Non-verbal clues reveal a lot about a person’s viewpoints on the matter at hand (Braithwaite, 2008). The person you are speaking with shouldn’t feel discouraged by your body language or facial emotions. Maintain eye contact and pay great attention. Additionally, intervene with caution and let the speaker to finish their point without interruption. Prejudice and making assumptions about what the speaker is going to say should also be avoided by the listener.
On occasion, obstacles to successful communication arise from the environment for the listener. The largest challenge that listeners encounter is multitasking (Braithwaite, 2008). It often happens when someone attempts to listen to many discussions at once but ends up not participating in any of them. The biggest distractions are electronic gadgets like TVs and cell phone usage while working. Another obstacle is prejudice, which arises when a listener feels they already know what the speaker is going to say and forms an opinion based on some prior experience.
Despite these obstacles, human resource managers have traditionally supported constructive criticism to improve business performance. The feedback culture has increased employee productivity since it allows them to freely communicate with supervisors and express their concerns (Roebuck, 2012). They now feel appreciated as they participate in the decision-making process over matters that directly touch them. Additionally, it guarantees efficient administration of the business since honest managers find it simpler to interact with their staff.
I will be attentive to the concerns of the clients, giving each of them my whole attention at a time, and I’ll strive to stay away from any distractions from the environment and my technological gadgets now that I have mastered all the required skills for successful listening. I’ll also make an effort to explain to them why the delivery was delayed. Because of the organization’s honesty, I would be willing to speak with my supervisor about consumer complaints about delayed and damaged deliveries as this information would be utilized to enhance the business’s services.
